The Microservice Architecture of Airline's Group-CRM Based on UML

Abstract

With the development of industrial interconnection, Customer Relationship Management plays an important role on airlines' servicing and marketing as core competence and brand reputation is determined by customer relationship. In order to fit the globalization and promote the profit from group customer efficiently, airline companies urgently need to establish the personalized Group-CRM, which will be fully applied in controlling service process and making great profit. Aimed at this goal, we proposed a Group-CRM microservice architecture in Unified Modeling Language. Rabbit MQ and ETL are applied in data interaction with related service. Meanwhile, solution in this paper can be widely referenced for other large-scale airline companies and related industry.