A conceptual framework of engaged digital workplace diffusion

Abstract

Digital workplace creates challenges to improve the way people do their business. By using it, the organization is able to collect, process, and provide data faster, share knowledge, enforce their employee to communicate and collaborate with any devices. Digital workplace can be enabled by implementing many recent technologies such as big data, cloud computing, search-based application, and internet connection. But in this paper, we argue that technology is not enough to help the organization to do its business and reach its goal. According to these arguments, we propose the conceptual framework of digital workplace diffusion. This conceptual framework integrates diffusion theory, user's engagement, and controls. Controls are contained IT governance, risk management, compliance. We believe that user engagement and control are one of the keys for successful digital workplace diffusion. User engagement measurement is able to show the degree of employees' understanding and acceptance to the digital workplace. Meanwhile, control is used to help the organization in managing, monitoring, ensuring the digital workplace is aligned to the requirements and regulations.