Computer supported cooperative work: an overview

Abstract

Abstract Computer supported cooperative work (CSCW) is a new field which embraces the fields of psychology, sociology, anthropology, linguistics, human factors, computer science and system analysis, design and implementation. CSCW exploits the increasing ubiquity and power of technology, and our growing knowledge of how people work together in groups and teams, in order to improve the effectiveness of teams of all sizes–from two people up to whole organisations. CSCW technology aspects include communication systems, shared workspace facilities, shared information facilities and group activity supportfacilities. CSCW group process aspects include individual aspects, organisational aspects, group work design aspects and group dynamics aspects. The paper discusses all of these issues in more detail as well as describing categories of CSCW products, and the potential long-term impact of CSCW on group work and business activities.