A Comparative Analysis of User Experience of the Microsoft Teams, Google Meet and Moodle E-Learning Platforms

Abstract

Lately, user experience (UX) has become an important and frequently used approach to determine the perception of digital products and services. UX measures what users feel and sense directly while getting to know and using these products and services regularly. In this study, which was conducted in Slovenia and in Bulgaria, we have researched the UX of students related to the Microsoft Teams (MS Teams), Google Meet and Moodle e-learning platforms. We used a standard and freely available User Experience Questionnaire (UEQ) that was developed to measure the UX of interactive products and services. The preliminary research showed that the MS Teams obtained the highest score among all the measured UX scales. Google Meet had slightly lower values, while Moodle had the lowest average values. The data also show that in terms of pragmatic quality, MS Teams was rated the best followed by Moodle and Google Meet. The students find Google Meet the weakest in terms of the quality of its task-related aspects. The hedonic quality data shows MS Teams first, followed by Google Meet and Moodle. The results of the research have been analysed and discussed, and future research suggestions have been defined.