Assessing organizational business intelligence maturity

Abstract

Business intelligence (BI) is a strategic resource that helps organizations to facilitate decision making processes in order to sustain competitive advantage. Despite the apparent significance of BI to the success of business activities, many organizations are still in the early stages of BI implementation. To gain full benefits of BI, it is essential that organizations start to move toward a higher level of maturity in their BI implementation. This paper develops and tests a BI maturity model with the goal of eventually using the model to guide organizations in their effort to move toward a higher maturity level in their BI initiatives. Preliminary results indicate that while organizations are using BI, they are not getting full benefits from their BI initiatives. More efforts need to be put in for organizations to move to the highest maturity level.