ConvERSe'20: The WSDM 2020 Workshop on Conversational Systems for E-Commerce Recommendations and Search

Abstract

Conversational systems have improved dramatically recently, and are receiving increasing attention in academic literature. These systems are also becoming adapted in E-Commerce due to increased integration of E-Commerce search and recommendation source with virtual assistants such as Alexa, Siri, and Google assistant. However, significant research challenges remain spanning areas of dialogue systems, spoken natural language processing, human-computer interaction, and search and recommender systems, which all are exacerbated with demanding requirements of E-Commerce. The purpose of this workshop is to bring together researchers and practitioners in the areas of conversational systems, human-computer interaction, information retrieval, and recommender systems. Bringing diverse research areas together into a single workshop would accelerate progress on adapting conversation systems to the E-Commerce domain, to set a research agenda, to examine how to build and share data sets, and to establish common evaluation metrics and benchmarks to drive research progress.