Expectations and First Experience with a Social Robot

Abstract

This paper concerns interaction with social robots and focuses on the evaluation of a robot application that allows users to access interesting information from Wikipedia. The evaluation method compares the users' expectations with their experience with the robot, and takes into account their self-declared previous experience with robots. The results show that most participants had an overall positive experience, even though the averages indicate a slight negative tendency related to expectations of the robot's behavior and being understood by the robot. Interestingly, the most experienced users seem to be the most critical.