DIGITALIZATION OF SERVICES IN FREIGHT ENTERPRISES

Abstract

The technological process of trade organization is a set of interconnected operations and is the final stage of the process of movement of goods, in which this process is connected to retail buyers and sellers. Regardless of the methods used to sell goods, buyers play an active role in the movement of goods, and employees perform an intermediary function, providing qualified acceptance of incoming goods and its transfer to the final consumer. In this regard the quality of trade services is strongly influenced by transactions with goods, warehouse logistics plays a key role in the formation of high quality and improvements in the logistics process in the warehouse of trade organizations should be carried out with a high level of efficiency. Ensuring such efficiency today can be realized only through the introduction of communication systems that provide information transparency in all parts of the value chain from raw material suppliers to the final consumer and allow to organize the logistics process in accordance with the ongoing logistics innovation. In connection with the need to introduce modern communication systems in the practice of logistics process in the warehouse of the trade organization it is necessary to clarify the place of the warehouse in trade and technological operations, as well as its functions that can be replaced by information systems. Warehouses are one of the most important elements of logistics. At all stages of the movement of material flow, from the primary source of raw materials to the final consumer, there is an objective need for specially equipped places for holding stocks, a large range of which explains the presence of a large number of different types of warehouses. The movement of material flow through the warehouse increases the cost of goods and consequently increases the requirements for efficient organization and operation of warehouses to streamline the movement of material flow in the logistics chain and reduce turnover costs. The warehousing system is directly affected by external freight flows which are stochastic in nature. Accidental influence of freight flows is felt only by the unloading front and the loading front of the warehouse. However, indirectly the random effects of the external environment affect the activities of other storage areas, because the obvious relationship of all areas through the flow of goods. Many parameters of warehouse zones at the same time are parameters of all warehouse that does them especially significant. When modeling each warehouse area and the principles of its optimization are considered based on the overall purpose of the warehouse.