A Study on Effects of Innovation and Technology on Service Excellence:In Context to Indian Banking Sector

Abstract

Bank provides new innovations and continually updated products which are reliable. Bank’s technology is latest and secure. Bank provides effectively and efficiently mobile banking and internet banking. The banking industry in India is well-regulated. Rising earnings are projected to increase the need for financial services in rural regions, propelling the industry forward. In the present scenario, banks are needed to focus on service excellence as it helps to cut the operating cost & holds complete benefits of competitive advantage, customer retention, increased profitability, increased efficiency, and financial performance.