ANALYSIS OF THE TOURISTS SATISFACTION IN RELATION TO THE COUNTRY THEY COME FROM WITHIN THE V4

Abstract

The aim of this study is to identify the relations considering from which countries the visitors are and how satisfy they are. During our survey we found out there are four major nationalities that have visited Slovak destinations – Slovaks, Czechs, Hungarians and inhabitants of Poland, as well as we call this group of states V4 (Visegrad Group). By using linear regression, we reveal if there is a relation between satisfaction and nationality of tourists in chosen destinations, national parks – Pieniny, Slovak Paradise and well known High Tatras – and how the findings differ. The respondentś satisfaction was determined by a questionnaire survey asked in destinations, where it was necessary to evaluate the various attributes with which the visitor meets during the holiday or trip. Attributes included services, potential and development of destination, as well as insight into various other factors visible in the national park. Overall, we identified 16 attributes and evaluated in the R program. The results are tables with numerical representations of the effect of the variables.