AI/ML Sentiment Analysis Model for Medical Chatbot: A Review

Abstract

Chatbots have become a prominent element in conversational services since the creation of the ultimate virtual assistants. A chatbot is a computer programme that replicates and identifies textual or verbal human dialogue, allowing users to interact with digital devices in the same way as it is done with actual people. They can be one-line applications that respond to a query, or they could be as virtual assistants that respond and adapt as they collect and analyze data to create increasingly personalized experiences. There are many research areas and opportunities in the domain of medical chatbot. This paper outlines the steps involved in creating a chatbot, the algorithm it uses, and how to get the data set needed to train the chatbots utilized in healthcare communication. The important future directions are also discussed in this paper.