Security framework for addressing the issues of trust on mobile financial services

Abstract

Various value added services on mobile phones had been widely used all across the globe and have even been able to influence the adoption of mobile phones in many countries. However, there has been a high degree of reluctance among the mobile users in adapting to mobile financial services (MFS). Studies have shown the lack of trust about security and privacy of data to be a major roadblock for adoption of MFS. Given the fact that there are multiple entities including the bank, telecom operator, non-banking financial organization, technology platform provider and others involved in a MFS transaction, it becomes more difficult to generate trust about data security among the end users as well as among the entities involved. This paper is based on a study that proposes a security framework for MFS that takes into account the multi-entity environment.