Using the IT Capability Maturity Framework to Improve IT Capability and Value Creation: An Intel IT Case Study

Abstract

This paper gives a short overview of the IT Capability Maturity Framework (IT-CMF) and describes how it was used between 2007-2009 to help Intel IT navigate and track progress on IT capability improvement and value contribution from IT, whilst negotiating a strategic transition for the IT organization which involved significant downsizing and budget reduction. The case study illustrates how the IT-CMF was used to measure capability improvements, provide business intelligence information and prioritized improvement recommendations. The paper also discusses how practices contained within the IT-CMF helped articulate a business value improvement whilst more traditional metrics of IT performance indicated a degradation in performance.