Challenges in scaling AI-powered distributed software product : A case study of a healthcare organization

Abstract

Artificial intelligence (AI) is transforming care delivery and expanding precision medicine. This paper presents experiences of a 110-person, spread across three countries, involves multiple business units and external suppliers that successfully achieved multiple milestones. The product is an organization visionary software system, a mission-critical software system that conforms to stringent healthcare regulatory standards.We are practicing three styles of coordination practices that brings a solution to communication challenges. We are also describing our experiences of SAFe practices, Spotify like team culture, and ‘Psychological Safety’ that that helps in time-critical situations.The authors bring our experiences as a Program Manager, Project Manager, Quality Manager, and chief Architect who has been an integral part of the journey and establishing these practices over since the incubation stage of the referred product. These practices have helped to an extent where we have achieved regulatory acceptance and milestones successfully within aggressive time and taking steady steps towards where other business units are adopting our practices for managing multiple healthcare software systems.