Understanding Metrics Team-Stakeholder Communication in Agile Metrics Service Delivery

N. B. Lindström, Dina Koutsikouri, M. Staron, Wilhelm Meding, Ola Söder
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Abstract

In this paper, we explore challenges in communication between metrics teams and stakeholders in metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish agile software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which influence team-stakeholder interaction, relationships and performance. Our study shows the importance of understanding communicative hurdles and provides suggestions for their mitigation, therefore meriting further empirical research.
在敏捷度量服务交付中理解度量团队与利益相关者的沟通
在本文中,我们探讨了在度量服务交付中度量团队和利益相关者之间沟通的挑战。通过与两个不同的瑞典敏捷软件开发组织的团队成员和利益相关者的访谈和互动研讨会,我们确定了相互关联的挑战,例如调整期望、确定需求的优先级、提供定期反馈和保持持续的对话,这些都会影响团队利益相关者的互动、关系和绩效。我们的研究显示了理解沟通障碍的重要性,并提供了缓解沟通障碍的建议,因此值得进一步的实证研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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