Identification of Similar Experiences that Affect the Mental Model of Cryptocurrency Wallets

Abstract

Blockchain services are unfamiliar and provide new or modified functions. Failure to utilize similar past experiences in the process of using unfamiliar services can lead to deterioration in the user experience. In this study, five major tasks were implemented to provide an overall experience of using a cryptocurrency wallet, and interviews were conducted regarding this experience. Thematic analysis was conducted on the participants’ responses to derive the types of experiences that affected each task process. This study will help build a user mental model of cryptocurrency wallets for follow-up studies.