Different aspects of trust in ubiquitous intelligent transportation systems

Abstract

Motivation -- The purpose of this research is to analyze different aspects of human trust affecting to the use of ubiquitous intelligent transportation systems. In general, the aim is to contribute to the conceptual foundations of trust in human-technology interaction. Research approach -- In addition to a literature review, various approaches from user psychological laboratory studies with a driving simulator to interview and field observation studies of authentic situations are used. Findings/Design -- The preliminary results suggest that even though these kinds of safety-critical ubiquitous systems are designed to improve safety, they can often have contrary effects when users' trust towards them is inappropriate. Research limitations/Implications -- Only Finnish based university students have participated in the driving simulator studies, which limits the possible generalisation of the findings. Originality/Value -- Previous public research regarding trust in ubiquitous intelligent transportation systems has been scarce. However, some applicable results have been achieved in the field of traditional ubicomp research. This research also makes a contribution to study the user psychological aspects of the concept of trust in ubiquitous intelligent transportation system. Take away message -- Trust is one of the most important factors that needs to be taken into account when evaluating and designing new ubiquitous intelligent transportation systems.