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"The Effects of Customer’s Perception for Prosocial Behaviors of Service Contact Employee on Perception for Service Quality and Customer Satisfaction -The Moderating Effect of Customer Propensity- - The Moderating Effects of Career Outcome Expectation -"

Journal of Distribution and Logistics Pub Date : 2019-09-30 DOI:10.22321/jdl2019060305
Jae Sik Kong, J. Sung
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顾客对服务接触员工亲社会行为感知对服务质量感知和顾客满意度的影响——顾客倾向的调节作用——职业成果期望的调节作用——
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Journal of Distribution and Logistics
Journal of Distribution and Logistics
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