Analysis of Continuance Use Intention and Satisfaction on Implementation of ALKI (Internal Activity Report Application) in Ministry of Industry

Abstract

The value of a system is when it is able to provide benefits to the organization. ALKI (Internal Activity Report Application) is used in the Ministry of Industry to facilitate reporting and monitoring of the activities. Satisfaction and continuance use intention of users of the ALKI application determine the success of ALKI in providing value to the organization. The objective of this research is to see what factors affecting satisfaction and continuance use intention of ALKI users. The theoretical framework used in this study is built by combining the UTAUT and EECM-IT models and adding one variable condition of support that is a unique contribution of this research. Data collection was carried out by a questionnaire filled in by 122 respondents of ALKI users in the Ministry of Industry. Next, the questionnaire results were processed using the Smart PLS application. In this research, Perceived ease of use has no significant effect on satisfaction and continuance use intention of the ALKI application. Several variables that have a significant effect on satisfaction are perceived usefulness, confirmation, and condition of support. Meanwhile, variables that significantly influence continuance use intention of the ALKI application are social influence, facilitating conditions, and satisfaction.