Challenges of DevOps Implementation : A Case Study from Technology Companies in Indonesia

Abstract

Although agile is an iterative approach that encourages collaboration and feedback from all its stakeholders, most agile projects do not extend toward operation people and create a gap between them. To solve that, the paradigm of DevOps is introduced. DevOps is considered the most effective way to improve collaboration between development and IT operations in achieving quality, stability, reliability, and team satisfaction. Due to these thrive factors, DevOps are still popular in IT project development nowadays. However, the present survey shows that organizations still face barriers and struggle in their adoption of DevOps. This study aims to identify the challenges which involved hindering DevOps adoption by conducting a literature review. The identified challenges were further validated and prioritized by IT practitioners from technology companies in Indonesia using AHP (Analytic Hierarchy Process) method. The result is ‘highly bureaucratic deployment process’, ‘insufficient communication and collaboration issues’, and ‘lack of clear definition and strategic direction’ are the most significant challenges that need to be addressed to successful DevOps implementation with value 16.1%, 14,4%, and 13.7 % respectively.