PUC: a knowledge based environment for planned user communication

Abstract

PUC (planned user communication) requirements are based on the view that the ideal environment for designing a personalized interface is one which involves the collaboration of the user and an interface designer who knows about the application. The approach used in the design of PUC was to incorporate the interface designer into the environment and invite the user to produce his/her own interface with its assistance. The aim of the approach is to allow the end user to plan his/her future interaction with an application while learning about it.<>