Synergy of ITIL methodology and help users systems

Abstract

Information and communication technology, services and corporate security shape modern working places creating new added values. The development of technology markets and new innovations impose phrase how to lead IT and thereby be successful. The article describes and develops pragmatism and interdisciplinary of information systems of companies with the help of ITIL methodology. The construction of the help users system can improve business, but it is not easy to provide safety and legal economic regulator. Social and political system defines a new user and its function and role and the challenge is to balance customer needs and IT engineering support in a globalized world where is the thin dividing line between work and private.