Quality system planning: avoiding unnecessary detours along the journey to ISO 9000 registration

Abstract

ISO 9000 is an international standard that outlines the attributes of a quality management system. The ISO 9000 standard describes practice for a company to follow in order to demonstrate that a determined level of quality is assured in their products and services. Customer and internal pressures frequently drive companies to rush the registration process. Many businesses are therefore encountering detours that prevent the smooth implementation of an ISO 9000 compliant quality system. Such detours often lead to unnecessary costs, misallocation of resources, implementation delays, and employee frustrations.