Dealing with Process Complexity: A Multiperspective Approach

Abstract

In this paper an approach contributing to handling the increasing complexity of (business) process model is presented. In addition to existing approaches focusing on reducing the internal cognitive load (e.g., process model modularization and decomposition) this paper focuses on a visualization based approach targeting to reduce the external cognitive load. This idea builds on the combination of multiple perspectives to visualize a process model and possible resulting synergy effects supporting the understanding of process models despite their complexity. In a first empirical study the support potential of this multiperspective process model visualization analyzed and the results are presented herein.