A Study on Major Service Items of Consumers and Companies Using Convergence Technology in the Intelligent Age

Abstract

The purpose of this study is to investigate and analyze quality evaluation in the age of artificial intelligence services, and to present a plan. Preliminary quality evaluation items were derived through research on opinions of experts by researching various documents related to artificial intelligence and analyzing cases. Then, related experts were selected and research was conducted using the Delphi technique. Through this, service quality evaluation items suitable and appropriate for the age of artificial intelligence were derived and proposed.Using AI service quality evaluation items, consumers and companies can pursue very beneficial convenience and benefits. This can increase customer satisfaction and increase corporate sales or profits