Desenvolvendo ChatBots com o Dialogflow

Abstract

ChatBots are increasingly present in people’s lives, whether in the financial area, custo-mer service, education, and also in the health area. ChatBots bring benefits, for example, to the healthcare area, being able to assist patients and healthcare professionals in ad-ministrative tasks of appointment scheduling, in the area of education, and can answer students’ questions about re-enrollment. This book chapter aims to present the ChatBot concepts, the origin of the term ChatBot and its evolution and architecture, and how Machine Learning and Natural Language Processing are used in ChatBots. In particular, it introduces the Dialogflow platform. Dialogflow is a web platform that facilitates the ChatBot development process. By using Dialogflow, the developer can create ChatBots that respond to users through text or speech. Finally, this chapter presents the step by step of how to create a ChatBot using Dialogflow to schedule medical appointments.