Development of Performance Measurement Model using Balance Scorecard Method and Analytic Network Process in Construction Consultant Services Industry

Abstract

One of many ways to improve construction industry is by improving the consultant services in this industry. To improve the performance, the current performance need to be measured, so that we can understand better on which aspects of the performance need to be improved. Thus it is necessary to measure their performances, both on financial or non-financial aspects. Balance Scorecard (BSC) and Analytic Network Process (ANP) are applied to conduct the measurements. BSC is a method to measure performance, financially, and nonfinancially at organizational level, whether ANP is used to measure the interrelationships between performance indicators. This study proposes a performance measurement model for construction consultant services industry, which includes 21 performance indicators scattered across 4 BSC perspectives. The results indicate that improving work system, maintaining market competitiveness and employee productivity occupy the top priority in performance measurement that has a major influence on the performance of a construction consulting services organization.