Public Services Redesign and Provision: Government Platform Approach

Abstract

Government Digital Platform (GDP) is a new phenomenon in digital governance that transforms digital public services towards better quality and citizens’ demands. In this article we discover and verify key features and peculiarities of platform-based transformation for public services provision. Within Russian context we analyze two projects: digital public services portal www.gosuslugi.ru and vacancy occupation on Russian civil service gossluzhba.ru. To perform the analysis, we explore the projects on the availability of platform features: providing exchange, government dominated, transactional, innovative and lean. We conclude that platform-based approach to digital services provision and design can become appropriate mechanism to improve government information systems.