Assessment of maturity and efficacy of Toll Collection Ecosystems

Abstract

Control Objectives for Information and related Technology (CobIT) establish maturity models, the assessment of process capability is an essential part of IT governance implementation. In an analogous manner, the efficacy of operations in Toll Collection Ecosystem could be evaluated using the same approach from CobIT. Maturity models enable managers to identify gaps in key processes and controls. It describes a tool to assess the maturity and effectiveness of all processes associated with the Toll Collection Ecosystem. The Toll Collection processes constitute an ecosystem that involves the quality and maturity of operations, business processes, institutional aspects, equipment maintenance and infrastructure management. The creation of a methodology for effectiveness and maturity analysis of the full Toll Collection Ecosystem allows the establishment of quantitative and qualitative parameters, which may be assessed and monitored, therefore, enabling a useful tool for the operators' and Government Regulatory Agencies' decision-making processes.