{"title":"When and why does good service recovery improve consumer affinity?: An empirical study on intercultural service encounters","authors":"Keigo Taketani, Shinichiro Terasaki","doi":"10.5844/ijmd.5.2_37","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":123137,"journal":{"name":"International Journal of Marketing & Distribution","volume":"145 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Marketing & Distribution","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5844/ijmd.5.2_37","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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