The Effects of Knowledge Interaction for Business Innovation

Product Innovation eJournal Pub Date : 2017-06-01 DOI:10.1111/radm.12130

Shari S. C. Shang, Chen-Yen Yao, Da‐Ming Liou

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引用次数: 15

Abstract

The objective of this paper is to examine the effects of knowledge interaction on different types of business innovation. We first identified three indicators that reflect on the quality of the interaction between customers and technological knowledge, and then classified business innovations as product innovation, problem-solving innovation, or general innovation capability. Hypotheses about the impact of different qualities of knowledge interaction on business innovations were tested by collecting data from 178 high-technology firms in Taiwan. The results revealed that product innovation requires both wide-ranging and deep interaction between customers and technological knowledge, that problem-solving innovation requires either wide-ranging or deeper interaction between customers and technological knowledge, and that wide-ranging knowledge interaction is the most important driver for building general innovation capability. The research results enhance our understanding of knowledge interaction, with a special focus on the content and quality of the knowledge interactions within an enterprise. It also helps business managers in allocating resources and facilitating interorganizational communications for different situations related to innovation.

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知识交互对企业创新的影响

本文旨在探讨知识互动对不同类型企业创新的影响。我们首先确定了反映客户与技术知识之间互动质量的三个指标，然后将业务创新分为产品创新、问题解决创新或一般创新能力。本研究以台湾178家高科技企业为研究对象，以不同知识互动品质对企业创新之影响为研究假设。结果表明:产品创新既需要客户与技术知识的广泛互动，也需要深度互动;解决问题的创新既需要客户与技术知识的广泛互动，也需要深度互动;广泛的知识互动是构建综合创新能力的最重要驱动力。研究结果增强了我们对知识交互的理解，特别关注了企业内部知识交互的内容和质量。它还可以帮助企业经理分配资源，促进与创新相关的不同情况下的组织间沟通。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Product Innovation eJournal

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