Review of Theories Applied in Artificial Intelligence Service

Abstract

: This paper mainly combs the literature of core publications in the field of Artificial Intelligence Service. It summarizes customer behaviour in the context of service intelligence and discusses the changes of the traditional theory of service marketing under the background of artificial intelligence. Firstly, the connotation of artificial intelligence service in the existing literature is sorted out, and the concept of artificial intelligence service are deeply discussed. Secondly, the theoretical system of artificial intelligence service field is summarized and sorted out. This paper provides directions for future research in order to promote better application of artificial intelligence services in practice.