Accelerating Government Digital Transformation in India: A Case Study

Abstract

Digital India is a flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. This transformation requires not only the restructuring and refocusing of existing programs to align them with the principles of Digital India but also the launching of new programs, all to be implemented in a synchronized manner. This paper establishes, first through technical research that it is necessary to adopt a suitable framework for implementation and evaluation of the digital transformation initiatives in the government. It then presents a structured, goal-based, data-centric framework designed for program management of the e-governance project portfolio of the States in India. In conclusion, the paper validates this successfully implemented framework to demonstrate that a structured framework can effectively monitor, evaluate and accelerate the country's digital transformation process.