Supporting awareness among virtual teams in a web-based collaborative system: the teamSCOPE system

Abstract

This paper overviews a Web-based collaborative system called TeamSCOPE that has been designed to support awareness needs of globally distributed teams. Four types of awareness needs of virtual teams are defined and the awareness support features of TeamSCOPE are described. The use of TeamSCOPE in a project involving a number of globally distributed engineering design teams is outlined, and evaluation results are provided. Findings illustrate how group process interacts with technology to create design challenges in the support of virtual team awareness needs.