Consumer ADR: The Albanian experience in transposing EU Directive 2013/11

Abstract

The consumer protection has been of paramount importance for the EU institutions with the final aim of strengthening the EU single market. At present consumer law occupies a considerable part of the EU regulatory framework. After settling the substantial law with regard to consumer rights, a stronger need for guaranteeing and enforcing those rights is observed. The EU has adopted Directive 2013/11 on Consumer ADR aiming to establish fast, efficient, low-cost and qualitative schemes of consumer redress, operative since the second half of 2015. This paper aims to outline the general requirements of Consumer ADR Directive and introduce the Albanian experience on its transposition. A minor comparative overview to the experience of other EU countries is underlined in order to evaluate the better solution.