Hubungan Persepsi Mutu Pelayanan ANC Masa Pandemi Covid-19 dengan Tingkat Kepuasan Pasien

Abstract

Since the Coronavirus disease-2019 (Covid-19) was declared a pandemic, the number of transmission cases in Jakarta exceeded the daily cases in Indonesia and caused a decrease in Ante Natal Care (ANC) visits for pregnant women in health facilities including the Midwife Independent Service Center, ANC services at TPMB during the Covid-19 pandemic must comply with the guidelines set by the Indonesian Ministry of Health in the New Normal era. With the change in Standard Operating Procedures, TPMB Sulistiyani continues to provide health services according to the needs and expectations of patients by implementing health protocols to prevent the spread of Covid-19. The purpose of this study was to determine the relationship between the perceived quality of ANC services during the Covid-19 pandemic with the level of patient satisfaction at TPMB Sulistiyani. This type of quantitative descriptive research with a cross sectional approach. The sample is pregnant women who check ANC at TPMB Sulistiyani on December 25, 2021 to January 5, 2022, purposive sampling technique with minimum criteria of 4 visits. The number of samples is 39 respondents. The research instrument used a questionnaire. From the results of the bivariate analysis with the chi square test, it was found that there was a significant relationship between the perception of the quality of ANC services during the Covid-19 pandemic and the level of patient satisfaction at TPMB Sulistiyani with p : 0.00 < 0.05. ABSTRAK Sejak Coronavirus disease-2019 (Covid-19) ditetapkan sebagai pandemi, angka kasus penularan di DKI Jakarta melewati kasus harian yang ada di Indonesia serta menyebabkan turunnya kunjungan Ante Natal Care (ANC) ibu hamil di fasilitas kesehatan termasuk Tempat Pelayanan Mandiri Bidan (TPMB). Pelayanan ANC di TPMB pada masa pandemi Covid-19 harus sesuai dengan pedoman yang ditetapkan oleh Kemenkes RI di era New Normal. Dengan adanya perubahan Standar Operating Prosedur, TPMB Sulistiyani tetap memberikan pelayanan kesehatan sesuai kebutuhan dan harapan pasien dengan menerapkan protokol kesehatan pencegahan penyebaran Covid-19. Tujuan dari penelitian ini untuk mengetahui Hubungan Persepsi Mutu Pelayanan ANC Masa Pandemi Covid-19 dengan Tingkat Kepuasan Pasien Di TPMB Sulistiyani. Jenis penelitian deskriptif kuantitatif dengan pendekatan cross sectional. Sampelnya adalah ibu hamil  yang periksa ANC di TPMB Sulistiyani tanggal 25 Desember 2021 sampai dengan 5 Januari 2022, Teknik purposive sampling dengan kriteria minimal 4 kali kunjungan. Jumlah sampel sebanyak 39 responden. Instrumen penelitian menggunakan kuesioner. Dari hasil analisis bivariat dengan uji Chi square, didapatkan bahwa ada hubungan yang signifikan antara persepsi mutu pelayanan ANC masa pademi Covid-19 dengan tingkat kepuasan pasien di TPMB Sulistiyani dengan hasil p : 0,00 < α 0,05.