User Satisfaction on Print and Electronic Information Resources in Kakatiya University Library, Warangal-A Case Study

Abstract

User satisfaction is the main aim of an academic library. This paper reports a part of a quantitative study that aims to evaluate the performance of libraries by measuring the users’ satisfaction with (a) library services, (b) library electronic resources and (c) satisfaction with print and electronic services provided by the Kakatiya University (KU) library. A self-developed questionnaire was used to gauge the respondents’ opinions about their satisfaction level on the statements regarding the three dimensions. The questionnaire was distributed to a sample of 220 students and research scholars from three faculties of the university, out of those 178 questionnaires were taken for study.