Examining the Role of Information and Communication Technology in the Organizational Structure of the QaemShahr Municipality

Abstract

In the era of progress and technology development, organizations in order to accelerate the delivery of services, reduce costs, and gain customer satisfaction seek to fulfill these goals through the development of information technology and appropriate organizational structure and QaemShahr municipality is not an exception. In this study, the organizational structure is the combination of the complexity, formality, and centralization and the ICT as a part of an organizational system that is impressive in the effectiveness of the activities is taken into consideration. This study is an applied research adopting a descriptive method. Following this, 100 people from QaemShahr municipality were participated in the study of whom 80 staff were elected as the sample size. To collect the data for examining the relationship between ICT and organizational structure, a researcher-made questionnaire with 0.86 Cronbach’s alpha coefficient and Stephen Robins standard questionnaire to assess the organizational structure were used. To analyze the data, SPSS software was used for inferential statistics. The results indicated that ICT had impact on organizational structure and among the three dimensions of the structure, formality had the highest level of significance with ICT. There is no significant difference in awareness of ICT among women and men as well as the impact of ICT on the organizational structure at different levels in QaemShahr municipality.