What Is Trust in E-Government? A Proposed Typology

Abstract

Trust in e-government is of vital importance for the effective adoption and use of electronic public services. Understanding the concept of trust and the different types it involves in the e-government context is a key challenge for both research and practice. Aiming to address this need, this paper proposes a parsimonious yet comprehensive typology of trust in e-government. Trust in e-government is analyzed into seven different types conceptualized around the different targets they are related to. Each trust type is further delineated into its composing dimensions and the approach by which it can enabled. The paper continues to present an example of the practical applicability of the proposed typology by showing how the identified types of trust have been addressed in an online taxation portal.