IT value model driven by information and services: A conceptual approach

Abstract

The classic approach of determining IT value previously provides an indirect relation between IT components and its served value by employing the concept of organizational capability. A more direct relation is attempted in this study by introducing an alternative conceptual model of IT value, which is driven by information and services. The model is proposed based on conceptual approach by determining the function of information and system that arise together in generating the value of organization from literature resources. The resulting model shows the relationship between three domains of IT value component; information, services and value, along with its operationalized components. A hypothesis is built from this study, that a higher quality of information and services components within an organization will lead to a better performance and provide higher value to the organization.