Measuring the quality of user experience on web services: A case of university in the Philippines

2017IEEE 9th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM) Pub Date : 2017-12-01 DOI:10.1109/HNICEM.2017.8269446

Rolysent K. Paredes, Alexander A. Hernandez

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引用次数: 6

Abstract

User Experience (UX) is getting popular as a vital success factor across many sectors and industries, including educational institutions. It is the result of the interaction of the user, system, and context. Measuring UX is important for the purpose of having a good product or service. User Experience Questionnaire (UEQ) is one of the tools in measuring UX. It has six scales or attributes to be measured namely: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty with twenty six (26) items in total. The goal of the study is to determine the UX of the web services for the students using UEQ. In the study, the researcher used the Misamis University Online Learning Environment (MUOLE) and My Misamis University (MyMU). There were 300 respondents who rated the two websites. It was found out that both web services gained positive UX scores on attractiveness, efficiency, perspicuity, dependability, and stimulation. However, novelty is neutral. Moreover, the results of the study provide additional ideas to the future development of the two systems.

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衡量网络服务的用户体验质量:以菲律宾大学为例

用户体验(UX)作为许多部门和行业(包括教育机构)的重要成功因素越来越受欢迎。它是用户、系统和上下文交互的结果。衡量用户体验对于拥有一个好的产品或服务是很重要的。用户体验问卷(UEQ)是衡量用户体验的工具之一。它有六个尺度或属性来衡量，即:吸引力、清晰度、效率、可靠性、刺激和新颖性，共有26个项目。这项研究的目标是为使用UEQ的学生确定web服务的用户体验。在研究中，研究者使用了Misamis University Online Learning Environment (MUOLE)和My Misamis University (MyMU)。共有300名受访者对这两个网站进行了评分。结果发现，这两种网络服务在吸引力、效率、清晰度、可靠性和刺激方面都获得了积极的用户体验分数。然而，新奇是中性的。此外，研究结果为两种系统的未来发展提供了额外的思路。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2017IEEE 9th International Conference on Humanoid, Nanotechnology, Information Technology, Communication and Control, Environment and Management (HNICEM)

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