Human Resources Management

Abstract

This chapter presents the human resources department's critical role for foodservice operations, which are very labor-intensive by nature. The chapter introduces the reader to what it takes to be successful in human resources management, H. R. manager's role, and its role in the operation and its relationship with other departments. The content includes planning, organizing, staffing, leading, and controlling in the context of H.R. management. Most importantly, it emphasizes the importance of knowing the federal equal employment opportunity legislation and the employee occupational safety and health regulations. It makes recommendations for developing training manuals, job descriptions, employee policy manuals, and applications. In addition, it proposes strategies as to how and where to recruit the best-qualified employees and retain them. Lastly, it shows practical examples of proficiency in forecasting human resources demand by using mathematical formulas and directions and makes the reader aware of the challenges and opportunities of the human resources manager.