KERJASAMA TIM DALAM PENINGKATAN KUALITAS PELAYANAN DI KANTOR DESA TIMORENG PANUA KECAMATAN PANCA RIJANG KABUPATEN SIDENRENG RAPPANG

JIA: Jurnal Ilmiah Administrasi Pub Date : 2020-12-29 DOI:10.51817/jia.v8i3.275

Yenny Takdir Takdir

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Abstract

Abstract This study aims to find out the Team Cooperation at the Timoreng Panua Village Office in Panca Rijang District, Sidenreng Rappang District, to find out the Quality of Service at the Timoreng Panua Village Office in Panca Rijang District, Sidenreng Rappang District and to find out the Role of Team Cooperation in Improving Service Quality at the Timoreng Panua District Office Panca Rijang, Sidenreng Rappang Regency. The population in this study is the number of family heads, which is 547 people. Sampling uses a random sample technique using the Yount formula by taking 10%, so the sample is 55 people. Data collection techniques used in this study were observation, interviews, questionnaires and literature studies. The collected data is then used in quantitative analysis techniques with frequency tables. The results showed that Team Cooperation at the Timoreng Panua Village Office in Panca Rijang District, Sidenreng Rappang Regency was categorized as good with an average percentage of 66.4%. The indicator that has the highest value is the division of labor of the Timoreng Panua village apparatus in providing services to the community (Cooperation). The Quality of Service Quality in the Office of the Village of Timoreng Panua, Panca Rijang Subdistrict, Sidenreng Rappang Regency is categorized good with an average percentage of 66.28%. The indicator that has the highest value is the ease of information service for the people of Timoreng Panua Village. The Role of Team Cooperation in Improving Service Quality in the Office of the Village of Timoreng Panua, Panca Rijang Subdistrict, Sidenreng Rappang Regency is categorized as good with a percentage of 65%. Keywords: Team Cooperation and Service Quality

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在TIMORENG PANUA street sedenreng rap庞区加强服务质量

摘要本研究旨在了解西登楞拉邦县潘察里江区提莫连帕努瓦村办事处的团队合作情况，了解西登楞拉邦县潘察里江区提莫连帕努瓦村办事处的服务质量，以及团队合作在提高西登楞拉邦县潘察里江市提莫连帕努瓦区办事处服务质量中的作用。这个研究中的人口是户主的数量，547人。抽样采用杨公式的随机抽样技术，取10%，所以样本是55人。本研究采用观察法、访谈法、问卷法和文献法收集资料。然后将收集到的数据用于频率表的定量分析技术。结果显示，西登连拉邦县潘加里江区东登连帕努瓦村事务所的团队合作情况为“良好”，平均比率为66.4%。价值最高的指标是Timoreng Panua村机构在向社区提供服务方面的劳动分工(合作)。Sidenreng Rappang县Panca Rijang街道Timoreng Panua村办公室的服务质量为良好，平均百分比为66.28%。数值最高的指标是为Timoreng Panua村的人们提供信息服务的便利性。团队合作在提高服务质量方面的作用Sidenreng Rappang县Panca Rijang街道Timoreng Panua村办公室被归类为良好，百分比为65%。关键词:团队合作;服务质量

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JIA: Jurnal Ilmiah Administrasi

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