Improved Service Continuity in municipalities

Abstract

Information Technology acts as an enabler for municipalities to provide services to its citizens. It is therefore important for these services to continuously be available. An effective Service Continuity Management System enables these services to continue during IT disasters by combining good Contingency - and Disaster Recovery - Plans. The problem is that municipalities lack proper Service Continuity Management. This lack is emphasized by the Auditor General's findings in South Africa. It is thus the objective of this paper, through an initial literature survey, leading to an ongoing case study, to propose a model for guiding the process towards improved service continuity in municipalities, not only within South Africa, but throughout Africa.