User acceptance of Advanced Traveler Information Systems for elderly and disabled travellers in Canada

Abstract

The results of several Advanced Traveler Information Systems (ATIS) in Canada are reviewed. They are assessed from the perspective of human factors psychology, emphasizing the users' capabilities and the system's intended functions. The results indicate that systems designed specifically for a narrow range of users will find limited acceptance, whereas systems designed for a broad range of users, including users with sensory disabilities, will find greater acceptance among all users.