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A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers

Journal of Society of Korea Industrial and Systems Engineering Pub Date : 2023-06-30 DOI:10.11627/jksie.2023.46.2.082
Jung-Yup Hwang, C. Park, Chae－bogk Kim
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基于服务利润链模型的环保汽车维修服务质量、客户满意度与长期导向的关系研究——以内外客户比较为中心
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Journal of Society of Korea Industrial and Systems Engineering
Journal of Society of Korea Industrial and Systems Engineering
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