BADAK LNG Maintenance Department: Performance Measurement System Development

Abstract

: Badak LNG is a liquefied natural gas (LNG) processing company in Indonesia. As one of the business units in Badak LNG, the Maintenance department requires an integrated and contextual performance measurement system that can measure the system performance, monitor the status, and provide appropriate feedback for continuous improvement. However, the maintenance department has no integrated performance measurement system, which translated from corporate and mission and vision. To develop performance of a maintenance management system, performance improvement efforts need to pay attention to the factors that make up the contextual maintenance management system. This research aims to develop a strategic maintenance performance measurement system using a combination of the Balanced Scorecard (BSC) with Amendola's Four-Stages Model framework. Furthermore, performance indicators are selected using the statistical method obtained from questionnaires distributed to all production divisions in Badak LNG, as the maintenance management system stakeholders. In addition, the research analyzes the relationship between attributes in the maintenance management system using correlation and comparison methods using the Analytical Hierarchy Process (AHP) method. Implementing the new performance measurement system is hoped to help the maintenance department make decisions in managing the maintenance system more effectively to realize and achieve its mission and vision. This research is limited for developing a new performance measurement system using the Five-Stages and BSC framework to manage the maintenance system at Badak LNG.