In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT

Abstract

The domestic appliance landscape is becoming increasingly interconnected with different options to consume rich media, e.g. on TV, PC or Mobile with manifold options for additional services. From a participatory design oriented perspective, involving users into the design of new applications related to video and TV is a topic with growing importance. However, current options to provide feedback at use-time are limited to a standardized form, e.g. in traditional usability tests. In order to open the design space for long-term and more creative in-situ feedback, we will address this topic by a concept of a cross platform infrastructure that enables users to provide feedback on different devices in the context of the usage. This concept enables users to co-develop and improve a system over time in a continuous manner. Crossing the boundaries of various platforms, feedback can be enriched in a very comfortable way, e.g. by annotating a screenshot of the television screen with the smartphone.