Participation, an enabler of success

Abstract

When designing products and services, we believe that Participation can be used to enable, inform and facilitate more meaningful, profitable and therefore successful outcomes for our clients and users. The enablement of environments plays a special role in this context. Over time, we have observed, experimented with and collected a set of common factors that contribute to and enable successful User Centered Design (UCD) projects. We believe that these factors have allowed us to deliver degrees of success that we had not previously imagined possible, within large scale commercial transformation projects. This paper explores these common 'success factors' and the role of Participation in enabling them, using three recent case studies as practical examples.