User Experience and Security in the Cloud -- An Empirical Study in the Finnish Cloud Consortium

Abstract

This paper presents an empirical analysis of security and user experience issues in cloud computing. The study is based on the assumption that superior user experience and user-centric security are the two crucial issues that help to build an overall experience for the cloud service user. Qualitative research analysis is used to collect perspectives of eleven experts from Finnish Cloud Software Program Consortium. The perspectives of these experts are then analyzed qualitatively and a thematic analysis is presented. As a result a range of issues related to user experience and security are identified, leading to a perspective of marrying security and user experience.